Terms and Conditions

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Our team can organise a repair appointment for you by simply calling our team on 0460836004 or sending us a chat message.

Terms and Conditions

I grant permission to Cairns Phone Repairs to perform any action deemed necessary in an attempt to repair my device. Furthermore, I release Cairns Phone Repairs from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time. Cairns Phone Repairs is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service. This also includes Software and Hardware.

Public Holiday / Local Holiday Surcharge:  

Public Holidays and or Local Holiday/s incur a 50% Holiday Surcharge.  

Card Surcharge:  

When using Card: Attracts a 2.9% Card Surcharge  ​  

Payment Options:  

Cash on the day: Per our 24 hour cancelation policy we require a card on file. We require the Card Number, Card Expiry Date and the Card CVC.  ​  

Card Payment: Card can be used on the day for payment or prior to the repair. Per our 24 hour cancelation policy we require Card Number, Card Expiry Date and the Card CVC on file.      

Funds Transfer: You may pay via funds transfer option. Please either email info@cairnsphonerepairs.com.au or Call our team on 0460 836 004 to arrange this.

Our Funds Transfer Account Details as follows:

Account Name: Cairns Phone Repairs

Account BSB: 064835  

Account Number: 10211421  

Reference Number: Please use the Invoice Number for all Funds Transfer in the description when paying via Funds Transfer for easy tracing. 

To prevent delay in processing you Repair Booking or Repair, we recommend that you take a screenshot of your'e Paid Repair and email it to our team at info@cairnsphonerepairs.com.au

We recommend you check with your bank first if they charge any additional Funds Transfer Fees. 

Insurance:

We recommend you have your own insurance for us to perform repairs on your device.

PayPal:  

If you wish to pay via PayPal please call our team on 0460836004  ​  

24 hour Cancelation:  

Cairns Phone Repairs has a strict 24 hour Cancelation policy therefore any changes to Repair Bookings within 24 hours of your booking/s incur a Cancelation fee of $45.  

Part/s Ordered In:  If you have got our team to order any part/s, you wish to cancel your repair booking, you will be charge and or forfeit the cost/s associated to ordering in part/s. This is non-refundable.    Repairs that are carried out after your Phone Repair from either Discount Phone Repairs or Cairns Phone Repairs via a different Phone Repair Shop / Provider:    Repairs that are carried out by another Phone Repairer and that is not Discount Phone Repairs or Cairns Phone Repairs, any part/s tampered with will result in no refund and or Manufacturer Warranty Void.    Change of mind for accessories:  We have a 28 day cut off therefore if you wish to change your mind within 28 days from the purchase date and time, all accessories must not be damaged, in original packaging and you must show your valid receipt to our team to create a refund for you.    Change of mind to Phone Repair with Parts ordered in for your repair:  If you wish to change your mind on a Phone Repair Service when you agreed to have our team to order the part/s in this will result in non-refund for parts only.

For all Bookings, we require Card details such as card number, expiry and CVC to hold your booking.

Incorrect Model Number given to our team when booking and or on call out:

Our team takes no liability if you give us the incorrect model details when booking. The total repair charge for that Repair type is automatically charged.

If you are attending your repair booking at our repair location and we have the correct model part/s in stock you are only charged for that repair type. If we do not have that part/s in stock and you have given our team the incorrect model details, the model details given for that repair type will be automatically charged and is non-refundable.

Area Surcharges:

Our Cairns City Repair Office No Fee Applies

Port Douglas $35

Cairns Northern Beaches $25  

Mossman $55

Smithfield / Stratford $15

Aeroglen $10

Cairns City <> Earlville $15

Cairns City <> Manunda $20

Edmonton $55

Gordonvale $79

Liability / Breakage of your device:  

All repairs comes with all kinds of risks when repairing therefore Cairns Phone Repairs do not take any liability for breakage, Software loss, accidental damage to any device. Cairns Phone Repairs will do everything within its current power to repair your device however therefore does not guarantee permanent repair to device/s.

Extra Hourly Rate:

Our Repair Time frames are for general use only therefore for example: If our team have quoted you 1 hour for a repair and the repair exceeds that 1 hour, we then charge an hourly service fee of $89 per hour for our time to keep repairing your device.

The customer takes liability for extra charges for extra parts required for all repair types that were beyond original repair plan.

Warranty on Screen Repairs:

Cairns Phone Repairs offers a 12 Month Manufacturer Warranty on Screen Replacement Part only. Warranty is void if the device / Screen / other parts have been damaged via customer such as dropped on any surface, water damaged, software issues etc. 

Warranty Repair:

An initial Diagnostic fee of $89 per hour will be applied to determine and or ascertain the cause of malfunction of the part/s initially repaired with. If the part/s are covered under the Manufacturer Warranty, the Part/s will be replaced and the $89 per hour fee will be either refunded or void.

If we find that the part/s where damaged from water, moisture, dropped, scratched, software update, repaired by other repairer, tampered with etc then the Manufacturer Warranty is automatically void. $89 per hour fee applies for Diagnostics Check.

In some cases, Replacement/s may take a few days to exchange and or replace part/s and we may need to hold your device till we have repaired your device with the appropriate part/s. 

If we find that the part/s is covered, the $89 per hour fee is refunded via Cairns Phone Repairs or in most cases wavered. A Card on file is required for security purposes.​​ We require the Card Number, Card Expiry Date and the Card CVC on file for security purposes.

Phone Pre and Post Diagnostics:  

Just like a car service or a general human checkup at the doctors surgery! 

Cairns Phone Repairs requires access to your device to check if the device is in good working order before and or after your repair, find any issue that need to be fixed, therefore the customer is required to supply access to the device such as Face ID, Fingerprint access and or Password. 

Diagnostics generally include Camera Test, Keyboard Test, Calling Test, such as Speaker and microphone test etc.   ​​  

Diagnostic Fee:

Cairns Phone Repairs has a strict Diagnostics Fee Policy.  A $79 per hour Diagnostic Check fee applies which includes the time of our technicians to check your device. 

Diagnostic fees are non-refundable. This is prepayable by calling our team on 0460836004     Call out Fees:  Applicable between Cairns City and Port Douglas on demand fee = On demand means 'I want it repaired today'.  On Demand (Bookings that have not been booked in 24 hours prior) attract a $129 call out fee between Cairns City <> Port Douglas. This is prepayable by calling our team on 0460836004  ​  After hours Call out fee:   $199 per call out on top of the repair total price. This is prepayable by calling our team on 0460836004  ​  

Waiver / Agreement Form:  

Cairns Phone Repairs holds the right to ask for the customer to fill in a Waiver Form prior to repairing their device.  ​ 

The Waiver Form outlines the Customers Details, Repair Type, Repair details to be carried out and the agreement terms and conditions prior to repair. Repair/s will not be carried out until the Agreement Form is filled out, signed and dated. False details on all forms are taken seriously and or are legal documents. Cairns Phone Repairs has the right to cancel booking/s for false and or misleading information.

False / Unacceptable Behaviour:  

Cairns Phone Repairs has a Zero Tolerance to Negative, abusive and or false behaviour. This includes profanity, threatening remarks, religion beliefs, equality beliefs, Sexual Orientation, false accusation/s and or aggressive behaviour. Repair Service/s may be instantly Terminated without notice from our team if this is the case and will be recorded either by paper, video, email, text messaging and or camera footage.  ​  

Evidence of Repair:  

Our team may require to document each repair either by photo / written / Video therefore Cairns Phone Repairs holds the right to do so for quality and training purposes.  ​ 

Confirmed Booking/s:  

Bookings are subject to availability and therefore bookings are not guaranteed until payment is met, a Booking Confirmation is sent via email.​  ​  

Weather / Natural Disaster/s / Insurance:  

Cairns Phone Repairs does not take liability for Natural and or Weather Disaster/s therefore we recommend you have the correct / required Insurance for your device.

Booking/s may be cancelled due to Weather / Natural Disaster/s that are beyond Discount Phone Repairs control.    

Bookings essential at least 24 hours in advance. Subject to current parts / supplies in-stock. 

Please note that at times our team may have to pre-order parts in and may take a few days to come in for us to start repairing your device. Our team will contact you when they come in stock either by Phone or Email.

Discounts:

All discounts are not in conjunction with any other offer. 

All discounts are subject to (1) one per person and have a date expiration on them therefore please read the offer terms and conditions first before booking and or purchasing that offer. Offer terms and conditions can be found on the offer advertised.

Data Loss:

In most cases, you will not lose any information, data or settings. We understand how important they are and try to make every effort to keep them intact. However, we cannot take responsibility for lost information, data or settings as it is often outside of our control and data may already be lost before we examine the device. Therefore, we highly recommend you back up your data regularly if possible.

Motherboard Repairs:

We do not repair Motherboards that have Motherboard issues.

If you have a Motherboard issue we recommend you take it to an authorised Motherboard Repairer.

Refurbished Phones for  Purchase:

All refurbished resale phones are pretested, repaired before sale and are non-refundable therefore we kindly ask that you choose the right device for you .

Warranty, Returns to Repaired items and or other Accessories:

1. We offer a  6 MONTHS Limited Warranty for all the screens and parts. All of the batteries will have are 3 MONTHS Warranty.
2. Defective/Faulty items / part/s are classified as items that mechanically malfunctioned NOT as a result of user error, Motherboard issue/s which is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product such as software / water damage etc.
3. ANY scratches, Motherboard related issue effected, cracks, dents or other damage will void the warranty. We reserve the right to refuse warranty on ANY items displaying any physical damage at our discretion.
4. All returns are subject to stock status and we reserve the right to offer an exchange part
5. Repairs must not be carried out by other repairers that do not relate to Cairns Phone Repairs.
6. If the customer/s change their mind or you accidentally purchase a wrong product please return it within one month to avoid extra charge withe the original receipt and or original packaging. Please note, the brand new products returned should be in the original unused condition and in warranty Period. Cairns Phone Repairs reserves the right to reject the items returned if they do not meet the requirement.
7. If you notice there is something wrong with your repair after we have tested it and repaired it, it is the customer/s responsibility to report it immediately to avoid further problems with the device and loss of exchange of repair. If failing to report all warranties will be void.  You must return the repaired device to us within 30 days from the repair date. Please email all repair issues to info@cairnsphonerepairs.com.au in writing.